After windows update black screen

black screen after window update

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I’m Louie, a Microsoft Community member and a fellow Windows 10 user like you. Hope you’re doing well and safe there.
We recommend you to follow the steps provided on the link below for solutions:
https://support.microsoft.com/en-ph/help/14106/.
https://www.windowscentral.com/how-fix-black-sc.

Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products often classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

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I’m sorry if the steps provided on the links didn’t work. It seems that the issue is complex than what I expected.

It may be best if I release your question to other advisors so they can take a look at it and let them share some other ways that can fix the issue.

You take care and keep safe always.

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Welcome to the Microsoft Community forums.

Please can you tell me when you get the black screen? (Is it after you sign into Windows as soon as the computer turns on?)

Could you restart your device, please?

When turning the computer on, please can you make sure no USB sticks or USB devices you don’t need, are unplugged.

Lastly, please can you tell me which device you have?

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Please follow the steps below:

Open the Windows 10 Settings Menu by clicking the gear icon in the Windows Start menu, or by pressing “Windows+I” keys.
Click “Update & security”
Click the “Recovery” tab on the sidebar
Under “Go back to the previous version of Windows 10,” click “Get started.”
Follow the remaining on-screen instructions to complete the rollback.

You’re also able to uninstall all Windows updates that have been applied since the most recent build. Use this only if you know which update(s) caused the issue.

Open the Windows 10 Settings menu by clicking the gear icon from the Windows Start menu, or by pressing “Windows key+I”.
Click “Update & security”
Open the “Windows Update” tab
Click “Update history,” and then click “Uninstall updates”
In the new screen that appears, find the update you wish to remove from the list (under “Microsoft Windows”) and click “Uninstall”

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Black screen with cursor after Windows 10 update

How to fix windows 10 after update the screen after login is complete black with cursor, but nothing works, task manager wont start. I’ve tried to go on safe mode but all most the same thing happens, the it starts as safe mode, but I cant use anything, task manager don’t work in safe mode, no CTRL +x.

I don’t know what to do.

[Moved from: Windows / Windows 10 / Windows update, recovery, & backup]
[Original title: Black screen with cursor after windows 10 update]

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There may be several reasons why you may encounter a black screen after an update. One of which may be caused by an incompatible graphics card driver. It may also be caused by a corrupted system file. To better assist you and provide you with the appropriate troubleshooting steps, kindly answer the questions below:

We’ll be looking forward for your response.

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11 people found this reply helpful

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4 people found this reply helpful

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To provide you with the appropriate troubleshooting steps, we would like to know more information. Kindly answer the questions below:

We’ll be waiting for your response.

5 people found this reply helpful

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This is to the Microsoft tech. ARE YOU EVEN READING WHAT Alegaspar17 IS TYPING. I am having the same problem with on of my computers. Black screen. no task bar. no log in screen. no changes to the system. it was working, now it is not working.

ON my system the only thing visible is a COMPLETELY BLACK screen with a cursor. Nothing works to make the screen or any other part of windows visible. Incidentally, on my system if I hit the space bar and type my PIN I can tell that windows logs in. still, all I can see is a black screen and a cursor. To further verify that my windows 10 actually logged in behind the black screen, I tapped the windows key and then clicked the cursor in the lower right corner where I estimated the power icon would be if I were to actually be able to see. I then hit the up arrow once and selected enter on the keyboard, the system rebooted; if I do the same thing after the reboot, but hit the up arrow twice, the system shuts down. Because this is exactly what would happen if I could see the screen and clicked on the power button, it was enough to tell me that behind that BLACK SCREEN and cursor, windows 10 continues to function. but with only a black screen and cursor and nothing else visible.

Unfortunately, I had not enabled the function to allow me to boot into safe-mode. I have tried numerous actions so far, including changing output ports (HDMI/DVI) on the video card and Win+P. but nothing has worked yet. Still just a black screen and cursor.

I blame myself for not creating a rescue boot disk. considering the years I spent as a computer technician and LAN administrator I should have been better prepared. but over the past year I had been really happy with Windows 10 and I guess I let me self trust Windows and get complacent.

Bottom line: Any suggestions to fix this problem. to summarize, no recent changes to the system, (to include programs) nothing visible but a Black screen and cursor, Auto updates for windows are enabled, so it has the latest updates and build. Windows appears to be COMPLETELY functioning behind the black screen and cursor. none of the hot key shortcuts were successful in making any windows visible (no task manger, no command prompt, no windows bar, no display changes. ect)

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The download was successful, but when the computer was restarted, I got a black screen (blank display). I had to do a hard powerdown and restart in order to regain my display. Its now working ok, but I want to know if something went wrong with some kind of driver download that I should address, or whether to assume all is ok?

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My Windows 7 did an automatic update for:

The download was successful, but when the computer was restarted, I got a black screen (blank display). I had to do a hard powerdown and restart in order to regain my display. Its now working ok, but I want to know if something went wrong with some kind of driver download that I should address, or whether to assume all is ok?

I had exactly the same as kentlk2 on my HP Pavilion Entertainment PC.

‘ The download was successful, but when the computer was restarted, I got a black screen (blank display). I had to do a hard powerdown and restart in order to regain my display. Its now working ok’

I had to do a Restore back to pre-Update install.

Running Win7 Home Premium. Intel Core i7

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I also have this problem.

My laptop installed the update on Feb. 5 at 3am and my screen went black and I had to force power off by holding down the power button.

When I started it back up everything seemed fine but I got an error that said something like «gfx.exe was unable to start.» Then later I tried to play a pc game and the graphics were very jumpy and glitchy.

I did a system restore to the point before the update and it fixed it, but now every morning at 3am it installs the update and the screen goes black again.

How can I stop the update from installing or get the update to work properly? Thanks.

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Security Update for Windows 7 (KB2585542)

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I really hope you will be able to help me. Yesterday I decided to shut down and install updates on my Windows 10 PC, however there was a power outage for a couple of seconds and my computer restarted during the update. After I tried to turn it back on it leads to a black screen and freezes, no cursor or anything even after 30 minutes. I had a look around and checked that it boots from the correct drive (it does), but still black screen.

I also tried creating a media recovery tool, went into installation, then repair this computer, but none of the options seem to work. My main drive is an SSD, not hdd if this is useful. I have some important information, it is not much but it will cost me a lot of time to recreate if I need to reinstall and wipe the drive. Is there any way to fix it. Please let me know if you need any technical information or anything else. Any help would be greatly appreciated!

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Thank you in advance,

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As per the description, I understand that after an unexpected shutdown due to power outage while installing the update, your computer went into a no boot state. I can imagine the inconvenience you are experiencing and will certainly help you in the right direction to fix the issue.

Please answer the question mentioned below to assist you further.

Please follow the Troubleshooting Method mentioned below and check if its helps.

Method 1 :

Disconnect all external devices If any (Printer, scanner, camera, or any other USB devices) except mouse and keyboard and try to restart your computer.

If you are able to boot the computer after disconnecting all external devices, identify the faulty device by connecting them one by one. If the problem persists proceed with the next method .

Mention 2:

Go to system recovery option to open command prompt.

Try to boot to Windows using the disc to perform a System restore.

a. Insert the installation DVD or USB and boot Windows 10 Technical Preview from it.

b. In the ‘Windows setup’ page select the ‘language to install’, ‘Time and currency format’ and the ‘keyboard or input method’ and click on ‘next’.

c. Click on ‘Repair your computer’ and select ‘Troubleshoot’.

d. Click on ‘Advanced options’ and select ‘Command prompt’.

After opening Command prompt type the following command & run.

bootrec /Fixboot

bootrec /FixMBR

bootrec /RebuildBCD

Then restart your computer. If that doesn’t work then go back to command prompt and then type a command to run check disk which mentioned below.

Chkdsk /f

Disclaimer: While performing check disk on the hard drive, if any bad sectors are found then check disk will try to repair that sector. Any data available on a bad sector might be lost.

Method 3: Perform System Restore.

System Restore allows you to restore your computer to a previous state quickly and easily without losing any of your files or personal settings. Sometimes when you install programs or drivers, they may affect some of the system settings and prevent other programs from working correctly. You can use System Restore to revert these settings back to their previous state.

Try to boot to Windows using the disc to perform a System restore.

a. Insert the installation DVD or USB and boot Windows 10 Technical Preview from it.

b. In the ‘Windows setup’ page select the ‘language to install’, ‘Time and currency format’ and the ‘keyboard or input method’ and click on ‘next’.

c. Click on ‘Repair your computer’ and select ‘Troubleshoot’.

d. Click on ‘Advanced options’ and select ‘System Restore’ and select the operating system to perform the restore.

Disclaimer: Application /programs that were installed after the last restore point will be lost. You may have to reinstall the application/programs. Once you are able to boot to normal mode, you may also check in Windows update history for any failed updates and the error codes.

Hope this information is helpful, if the issue persist please write us back with the information in brief so that we can assist you further.

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FIX: Windows 10 Black Screen with Cursor issue, after Update (Solved)

Last updated on March 12th, 2019

This tutorial contains instructions to fix the following issue: Windows 10 won’t load correctly and shows only a black screen with cursor after installing updates.

Description of black screen problem at system logon in Windows 10: After updating Windows 10, the system restarts to install the updates. When the installation is completed and after typing the password at the login screen, the screen goes black and only the mouse cursor appears.

The unexpected black screen problem in Windows 10, can be occur for several reasons, so this troubleshooting guide, contains several methods to resolve the problem.

How to fix: Windows 10 Black Screen with Cursor at System Logon.

Solution 1. Force shutdown and restart your PC.
Solution 2. Open Windows Explorer using Task Manager.
Solution 3. Disable the ‘AppReadiness’ service.
Solution 4. Disable all the Third Party Services (Non-Microsoft Services)
Solution 5. Uninstall the Display Drivers.
Solution 6. Add a new user account to Windows 10.
Solution 7. Restore Windows 10 to a previous state.
Solution 8. Repair Windows 10 with an in-place Upgrade.
Solution 9. Perform a Clean Windows 10 installation.
Solution 1. Force shutdown and restart your PC.

The first solution, to fix the «Black screen with cursor» issue, on Windows 10 startup, is to completely shutdown your PC and restart. So:

1. Press and Hold down the Power button for 8-10 seconds, to fully shutdown your PC.
2. Disconnect everything from your computer, including the power cord. If you ‘re using a laptop, also remove the battery.
3. Put back the Power cord (and the battery) and connect only any other device that needed (e.g. Keyboard, Mouse, Monitor). *

* Note: Leave disconnected any other USB device that isn’t needed to boot. (USB Storage devices, USB printers, 2nd monitor, etc.)

4. Power On your computer.

Solution 2. Open Windows Explorer using Task Manager.

The second method to bypass the «black screen with cursor» issue on Windows 10, is to force open Windows explorer, by using the task manager:

1. At black screen, press ‘Ctrl+Alt+Delete‘.
2. Click ‘Task Manager‘. *

Notes:
* If you don’t see the «Task Manager» option, after pressing Ctrl+Alt+Del:

** If you don’t see the Power button, after pressing Ctrl+Alt+Del then:
a. Apply the instructions from this tutorial to enable the «Advanced Boot Options» menu.
b. Then restart your computer and press the «F8» key to start Windows in Safe Mode.

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3. Then from the ‘File‘ menu select ‘Run new task‘ *

* Note: If you don’t see the ‘File’ menu, click ‘More Details’

4. Type explorer.exe at the ‘Open’ box and click OK.

5. Leave your system for 3-5 minutes, to see if Windows loads the desktop and the icons. Then search and install all available Windows updates and restart your system again to ensure that the «black screen» issue is resolved.

Solution 3. Disable the ‘App Readiness’ service.

The next solution that commonly fixes the Windows 10 black screen issue at system logon, is to disable the «AppReadiness» service. To do that:

1. At black screen, press ‘Ctrl+Alt+Delete‘.
2. Click ‘Task Manager‘.
3. Then from the ‘File‘ menu select ‘Run new task‘.
4. Type services.msc and click OK.

5. In the list of Services, locate and double-click to launch the ‘AppReadiness’ service’s properties.
6. Set the Startup type to Disabled (or «Manual»)and click OK.

7. Restart your PC.

Solution 4. Disable all the Third Party Services (Non-Microsoft Services)

1. At black screen, press ‘Ctrl+Alt+Delete‘.
2. Click ‘Task Manager‘.
3. Then from the ‘File‘ menu select ‘Run new task‘.
4. Type msconfig and click OK.

5. At ‘Services’ tab, check the ‘Hide all Microsoft services’ checkbox.

6. Click the Disable All button and then click OK.

7. Restart your computer.
8. After restart and if Windows boots to desktop normally, run the «System Configuration» (msconfig) utility again and enable one by one the disabled services and restart your system, in order to find out which one causes the «black screen after login» issue.

Solution 5. Uninstall the Display Drivers.

1. At black screen, press ‘Ctrl+Alt+Delete‘.
2. Click ‘Task Manager‘.
3. Then from the ‘File‘ menu select ‘Run new task‘.

4. Type devmgmt.msc and press Enter.

5. Expand Display Adapters.
6. Right click on the installed display adapter and select Uninstall device. *

* Note: If you have more that one display adapters, then uninstall all of them.

5. Check the Delete the driver software for this device checkbox and click Uninstall.

6. After uninstall, reboot the computer and let Windows to reinstall the drivers for the display adapter. If Windows cannot find the driver for the display adapter, then navigate to the VGA’s manufacturer support site, to download and install the needed driver manually.

Solution 6. Add a new user account to Windows 10.

1. At black screen, press ‘Ctrl+Alt+Delete‘.
2. Click ‘Task Manager‘.
3. Then from the ‘File‘ menu select ‘Run new task‘.

4. Type the following command and press Enter.

5. Click the Add button to create a new account.

6. Select Sign in without a Microsoft account.

7. Choose Local account at the next screen.

8. Type an account name (e.g. User1) and a password (if you want) and click Next and Finish.
9.
At ‘User Accounts’ main window, select the new user and click Properties.
10.
Select the Group Membership tab.
11. Place a dot at Administrator and click OK twice to exit.

12. Now, press «Ctrl+Alt+Del» again and click Sign-out.
13.
Sign-in using the new account.
14. If you can enter to the desktop, proceed and transfer all your files from your old account to the new one.

Solution 7. Restore Windows 10 to a previous state.

If the above methods, doesn’t help you, then try to restore your system to a previous working state. To do that:

1. At black screen, press ‘Ctrl+Alt+Delete‘.
2. Click ‘Task Manager‘.
3. Then from the ‘File‘ menu select ‘Run new task‘.

4. Type the following command and press Enter to launch ‘System Restore’.

5. Click Next at the first screen.
6. Select a previous restore point and click Next again.

7. Follow the onscreen instructions to start the restore process.
8. After System Restore, proceed and update all device drivers on your system, before updating Windows 10.

Solution 8. Repair Windows 10 with an in-place Upgrade.

Another method that usually can fix many problems in Windows 10, is to repair Windows with an in-place upgrade. For that task follow the detailed instructions at this article: How to repair Windows 10 with an in-place upgrade.

Solution 9. Perform a Clean Windows 10 installation.

Many times, it is better and less time consuming to backup your files and to RESET your PC or to perform a clean Windows 10 installation, than to try to resolve problems in Windows 10.

That’s it! Which method worked for you?
Let me know if this guide has helped you by leaving your comment about your experience. Please like and share this guide to help others.

6 Comments

Terry
June 30, 2020 @ 10:10 pm

Solution 1 worked for me. Thank you very much.

Peter Rigg
October 6, 2019 @ 3:38 pm

Solution 4 worked after deleting ASUS HID Access Service. Very time consuming but worth it in the end, Many Thanks.

Rizki
September 25, 2019 @ 7:39 am

Solution 3 worked.. thanks

Gal
September 1, 2019 @ 8:48 pm

OMG you saved me. Besides gaming Im also working in my pc and you are my hero. Thanks alot solution 2 worked for me

Matt
July 28, 2019 @ 3:54 am

Solution 3 fixed it 100%. I’ve tried everything. Thanks.

Sergio
March 13, 2019 @ 1:12 am

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